Returns & Refunds

When you buy from us we want to ensure that you have a positive shopping experience. Our refund/return policy outlines the guidelines for requesting refunds and returning items purchased through our website. Please read the following instructions carefully:

Eligibility for Refunds/Returns:

Bespoke, branded or customised items are unique to you and can not be resold, only where these items arrived to you damaged will they be accepted for return, refund or replacement. Non-unique items can be returned at the buyer’s expense in a resellable condition.

Initiating a Refund/Return Request:

To tell us that you have a problem with an item please email info@surefyre.com or get in touch with us via out contact form. Please clearly state the issue(s) with your order, including a photo if you want and your order or invoice number. We will respond with return address details and any other relevant information.

Changes to the Refund/Return Policy

This information is subject to change without prior notice.